Service Interuption
Answers
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Hi @sbl5609
Not really, 13 days is to much
But as users, we don't know all the history of your problems
Can I suggest contacting the support again, since I saw an improvement the last week, it seems that they move it. At the beginning of July I got a very bad experience, at the end of the month much much better, but probably it was only luck
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Probably this post must be reviewed by a @Whizz
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13 days is not acceptable
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Agree, it's frustrating.
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Hello sbl5609 ,
Sorry to hear about the issue!
I verified your account and ticket in question and it looks like our team is still working hard to find a solution on this matter.
While we do understand that the waiting time is quite long, we very much appreciate your understanding and patience, rest assured.
As soon as our team will have any updates ( as the case reached our higher-ups also so they are trying to check what can be done to speed up the process ), we will reach you back via e-mail.
You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Thank you for your understanding.
Have a good one,
-Raul0
