Hassle with replacing Fizz defective sim card

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Eric M. 44459
Eric M. 44459 Posts: 1 ✭✭
edited August 2023 in My Mobile

I opened a new phone accout today but I was not able to activate the account because Fizz sim card is defective. Your customer service agents say they cannot cancel the phone service YET my credit card was charged in full today! - In other words I am paying for service that does not exist and no one at Fizz is proving any kind of support!!! Shame on you Fizz!!

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,285 ✭✭
    edited August 2023
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    Hi @Eric M. 44459

    Here we are users, did you transfer your phone number to Fizz?

    For a mobile phone you have 15 days to cancel the plan and have it full refund it https://fizz.ca/en/faq/unsubscribe

    I cannot suggest much since I don't have all the information

    • Did you transfer your phone number?
    • What solution they propose?
    • It is a temporary problem and they ask to wait?
    • Your account is in pending activation?
    • You account is activate but when you insert the sim you have a message? Which one?

    These are some questions that can help use to give you the right support as users

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,860 ✭✭
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    @Whizz can you please take a look?

  • Whizz
    Whizz Posts: 20,099 admin
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    Hello Eric M. 44459,
    I am sorry for the situation encountered,
    I can see that you have contacted us in private and the issue was resolved with a SIM card swap.
    If you encounter any other issues, I advise you to contact our customer support team. On the community hub, the users can only advise you on steps you can take, however they do not have access to your account.
    I thank you for your understanding!
    Have a good day!
    -Eugen 

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