Router won't turn on

Freyir

I recently purchased a wifi router and it delivered today. I followed every instruction and managed to set it up, but as soon as the wifi was working, the router turned off and it won't restart. I tried unplugging it and plugging it back in and I tried to reset it to factory settings, but nothing is happening and the lights won't turn on. Is it just broken?

Jess_i88b6

Hi @Freyir

You need to wait 15 minutes before touch it since the modem is doing update and reboots

Contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Wait a bit and try to plug it in a different outlet. If it still doesn't work, contact customer support.

Easygolucky

This happened to me, I plugged it into a different outlet and restarted it and it worked :)

Sébastien code ZXEL1

did you manage to make it work?

swatt

Hello @Freyir

Contact the seller and return it, if possible. The Fizz modem has his own router. Try it as is and it will probably do the works. If not, check for the best routers on the market.

Whizz

Hello Freyir  ,

Sorry to hear about the issue.

Please try to check the modem`s cables ( unplug and plug them back in ) to see if they are damaged, and also test the modem in another power outlet.

If the issue persists, and it still doesn`t light up I suggest that you reach our colleagues on Live chat : https://fizz.ca/en/support so they can set a technician visit for repairs.


Thank you for your understanding.
Have a good one,
-Raul