My modem speed is unstable.
I'm supposed to have a semblance
of 400mbit/s but in fact it
plays between 60-160 mbit/s...
restart your modem
Internet Traffic Management Policy
Any access of 100 Mbps or more is subject to the traffic management policy.
Last update: MARCH 2023
Yes, Fizz applies traffic management measures, but only from the user to the Internet (upload), and for accesses of 100 Mbps or more (hereinafter called THE ACCESSES*). *Certain conditions (see below).
restart your modem
it persists contact support bubble green bottom right. https://fizz.ca/en/support
Are you testing on Wi-Fi or wired connection?
Keep in mind that speed test results are depending on the driver, processor load, etc.
You can download Fizz Wi-Fi application to see the results from Internet till your router.
Can please try to test the speed with the Fizz App? Here you can find all the information to test your speed https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
Hello John0909,I am sorry for the situation encountered, I have verified your account and I can see that you have 2 plans on your account. I verified the plan you mention and there are no issues with the signals or the speed. The full speed is provided.If you encounter the slower speed on wifi, I can see that your devices use mostly the 2.4 ghz network, which has by default slower speeds. Some troubleshooting steps can be found here: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-fasterI kindly advise you to make a speed test on this link: https://videotron.com/en/internet/speed-testAnd once you do, contact our customer support team in private over on social media or via chat. To do so, go to the link below> click on the green bubble and choose the contact way you prefer. https://fizz.ca/en/supportThank you for your understanding!Have a good day!-Eugen