My modem speed is unstable

John0909
John0909 Posts: 1 ✭✭
edited August 8 in Data Gifting 
My modem speed is unstable. 
I'm supposed to have a semblance 
of 400mbit/s but in fact it 
plays between 60-160 mbit/s... 
Very disappointing.


Comments

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,208 ✭✭

    restart your modem

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,208 ✭✭

    Internet Traffic Management Policy


    Any access of 100 Mbps or more is subject to the traffic management policy.

     

    Last update: MARCH 2023

    Does Fizz apply Internet traffic management measures?

    Yes, Fizz applies traffic management measures, but only from the user to the Internet (upload), and for accesses of 100 Mbps or more (hereinafter called THE ACCESSES*). *Certain conditions (see below).

    source https://fizz.ca/en/faq/internet-traffic-management-policy

    restart your modem

    it persists contact support bubble green bottom right. https://fizz.ca/en/support

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 5,328 ✭✭

    Are you testing on Wi-Fi or wired connection?

    Keep in mind that speed test results are depending on the driver, processor load, etc.

    You can download Fizz Wi-Fi application to see the results from Internet till your router.

  • Jess_i88b6
    Jess_i88b6 Posts: 11,956 ✭✭

    Hi @John0909

    Can please try to test the speed with the Fizz App? Here you can find all the information to test your speed https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

  • Whizz
    Whizz Posts: 17,987 admin

    Hello John0909,
    I am sorry for the situation encountered,
     I have verified your account and I can see that you have 2 plans on your account. 
    I verified the plan you mention and there are no issues with the signals or the speed.
    The full speed is provided.
    If you encounter the slower speed on wifi, I can see that your devices use mostly the 2.4 ghz network, which has by default slower speeds. 
    Some troubleshooting steps can be found here: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

    I kindly advise you to make a speed test on this link: https://videotron.com/en/internet/speed-test
    And once you do, contact our customer support team in private over on social media or via chat. 
    To do so, go to the link below> click on the green bubble and choose the contact way you prefer. 
    https://fizz.ca/en/support
    Thank you for your understanding!
    Have a good day!
    -Eugen

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