No wifi

Chadi_1010

I did what you told me no internet

need to send a technician over.

thank you

Jess_i88b6

If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.

• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.

• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.

• Try a factory reset the modem 

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Not much details provided. Are you a new customer or did you move to the new place, etc.?

Anyway, try to follow the steps provided by @Jess_i88b6 and if it doesn't help contact customer support.

Whizz

Hello Chadi_1010,
I am sorry for the situation encountered,
I have verified your account and I can see that you contacted us in private and an appointment with a technician was scheduled for you. 
Make sure that someone over 18 years old is present at the time of the appointment. 
Here you can see more details: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding! 
Have a good day!
-Eugen