My internet down since 15:00 today
My internet down since 15:00 today
Answers
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do you have any lights on on your modem
if you just have the greens on and the two blues off you are down
you can check with the green bubble support at the bottom right https://fizz.ca/en/support
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If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
• Try a factory reset the modem
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
), wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Is it back?
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Hopefully you got it sorted out!
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Hello Chadi_1010 ,
Sorry to hear about the issue.
From what I see, there are some signals out of normal readings, so I advise you to first check your modem`s cables ( coaxial and power cable ) for any damage and also test the modem in another power outlet, since the modem reboots quite often.
Secondly, I advise you to factory reset the modem also as it looks like the WiFi interface was disabled.
To do that, press the small button on the back of the modem ( in the small orifice ), using a sharp object for about 20 seconds until the modem reboots itself.
You will then need to connect to the default network using the default password on the white label.
Wait a few minutes after the factory reset and check again if you have a working connection as more details can be found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Check if the Easy connect interface pops-up after the factory reset and if does not try to log to the modem`s interface via 192.168.0.1 from any browser.
using these :
Username: cusadmin
Password: the password written on the white label on the back
Check and test how the connection performs for a few hours.
If you still have issues, I suggest reaching our colleagues on Live chat to possibly discuss the possibility of sending a technician over.
Thank you for your understanding.
Have a good one,
-Raul0
