Issue with call

Options
janssen
janssen Posts: 3 ✭✭
edited August 2023 in My Mobile

Hey guys,

I recently updated my plan (the same one since it got cheaper) but I am now having issues when I am trying to make a call inside of my coverage zone saying that my plan doesn't allow it. I don't have any minutes on my plan but I do have money in my wallet. I had no issues before but somehow now it is.

Does anyone know what the issue is?

Answers

  • AK20230110
    AK20230110 Posts: 4,208 ✭✭
    edited August 2023
    Options

    Hello,

    Consider Restarting your phone...

    https://fizz.ca/en/faq/abcs-fizz-mobile-services#3

    If you’re having difficulty receiving phone calls (but can make calls) see:

    My phone isn’t receiving any calls. How do I fix it?


    Make sure you are in a zone that has adequate coverage.

    If you are outside the Fizz network, you can connect via our partner network.

    Learn about accessing our partner network


    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why


    If in doubt you can always consult with the customer support: https://fizz.ca/en/support

  • Jess_i88b6
    Jess_i88b6 Posts: 13,281 ✭✭
    Options

    Hi @janssen

    Double check if you still have money in the wallet

    Can you try to make a call using +1

    Try to put the phone in airplane mode for 30 seconds, this will force the phone to register again

    Did you try to enable the data roaming? With VoLTE this can help

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,017 ✭✭
    edited August 2023
    Options

    you can try restarting your phone, put in airplane mode for 2 minutes, maybe look in your account if you have money left in your wallet

    if it persists contact the green bubble support at the bottom right https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 20,086 admin
    Options

    Hello janssen  ,

    Sorry to hear about the issue.

    Please try to reboot the phone, enable / disable airplane mode and test the Sim card in another phone.

    If the issue persists, reach our colleague on Live chat https://fizz.ca/en/support so our team can escalate a ticket for further investigations.

    Thank you for your understanding.
    Have a good one,
    -Raul

This discussion has been closed.