I cannot add new card "limit is reached" and I can not remove any of old - allegedly internet

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Sergiy B. #9886
Sergiy B. #9886 Posts: 5 ✭✭
in My Mobile

I cannot add new card because "limit is reached" and I can not remove any of old, sometime expired card because "they associated with an home internet plan" even though I do not have one with fizz. Any solutions?

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  • AK20230110
    AK20230110 Posts: 4,059 ✭✭
    edited August 2023 Answer ✓
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    Hello,

    If you’re trying to add a payment method to your account, and a message appears informing you that you have reached the maximum number of attempts, please try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly help you.

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  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,896 ✭✭
    edited August 2023
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    you must contact support for this green bubble at the bottom right https://fizz.ca/en/support 

  • Whizz
    Whizz Posts: 19,528 admin
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    Hello Sergiy B. #9886  ,

    Sorry to hear about the issue.

    I verified your account and it looks like a ticket was created to check why you are not able to delete the cards on your account.

    We will contact you back via e-mail in the shortest time possible once we receive our team`s feedback.

    Apologies for the inconvenience caused.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    -Raul

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