Process for porting Fizz # to another carrier

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mohamed_amadou
mohamed_amadou Posts: 1 ✭✭
edited August 2023 in My Mobile

Hello,

I've been with Fizz for a few years now. I have moved to the US and I want to keep my Canadian phone number for 2-factor authentication, but I don't want to use any data or calling. I wasn't able to get my Fizz plan down to my target price ($15/mo), so I transferred my Fizz # to Public Mobile. On their site, it says that I should receive a text from Fizz to authorize the # transfer: https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

I never received a text message, it just said that the # was now under my new carrier. However, I'm not able to send/receive SMS with my # anymore. Do I just need to wait for the transfer to finish (I don't know if it's even started without the validation text), or how do I contact Fizz to initiate the transfer?

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,806 ✭✭
    edited August 2023
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    To contact customer support go to

    https://fizz.ca/en/support

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,001 ✭✭
    edited August 2023
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    you need to contact publish mobile support

  • Jess_i88b6
    Jess_i88b6 Posts: 13,265 ✭✭
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    If I understood correctly PM said that the number is with them? If this is the case contact their support to see what is going on

  • Whizz
    Whizz Posts: 19,988 admin
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    Hello mohamed_amadou  ,

    Sorry to hear about the issue.

    From what we see it appears that the authorization request was sent to your phone at 21:00 on the 1st of August but we don`t see any transfer orders to the other provider yet.

    To try to remedy the issue please reach our customer service on live chat using these details: https://fizz.ca/en/faq/how-test-my-fizz-line so our team can check further what`s happening.

    We also suggest to reach to your provider once again so they can confirm that the transfer was indeed confirmed and it worked on their side, just to be sure.

    Thank you for your understanding.
    Have a good one,
    -Raul

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