Process for porting Fizz # to another carrier

mohamed_amadou

Hello,

I've been with Fizz for a few years now. I have moved to the US and I want to keep my Canadian phone number for 2-factor authentication, but I don't want to use any data or calling. I wasn't able to get my Fizz plan down to my target price ($15/mo), so I transferred my Fizz # to Public Mobile. On their site, it says that I should receive a text from Fizz to authorize the # transfer: https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

I never received a text message, it just said that the # was now under my new carrier. However, I'm not able to send/receive SMS with my # anymore. Do I just need to wait for the transfer to finish (I don't know if it's even started without the validation text), or how do I contact Fizz to initiate the transfer?

Andrei_ref_R7VK1

To contact customer support go to

https://fizz.ca/en/support

Sébastien code ZXEL1

you need to contact publish mobile support

Jess_i88b6

If I understood correctly PM said that the number is with them? If this is the case contact their support to see what is going on

Whizz

Hello mohamed_amadou  ,

Sorry to hear about the issue.

From what we see it appears that the authorization request was sent to your phone at 21:00 on the 1st of August but we don`t see any transfer orders to the other provider yet.

To try to remedy the issue please reach our customer service on live chat using these details: https://fizz.ca/en/faq/how-test-my-fizz-line so our team can check further what`s happening.

We also suggest to reach to your provider once again so they can confirm that the transfer was indeed confirmed and it worked on their side, just to be sure.

Thank you for your understanding.
Have a good one,
-Raul