I cant connect to internet two days now... i unplug the modem but still theres no connection
Answers
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Sorry @Makris here we are users, we can't do match for you, these are the common troubleshooting steps
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
- Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
- Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
- Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
- Try a factory reset of the modem
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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do you have both blue lights on
possible solutions
My Internet service is not working. What do I do?
Try accessing the internet using a browser, software or application
If possible, connect another device to your Wi-Fi modem
If possible, connect another device to your Wi-Fi modem
If you’re using a computer, make sure it automatically obtains its IP address
Make sure there is no proxy server configured
Temporarily disable your security software or application
Reset your device’s network settings
Some (but not all) of my devices cannot connect to Wi-Fi. How do I fix this?
Make sure Wi-Fi is activated on your device
Make sure airplane and offline mode are deactivated on your device
Make sure that you are trying to connect to the same network that is being used by your other device
Temporarily disable your security software or application
Make sure the issue is not caused by a recent change
Restore your Wi-Fi modem to its factory settings
My device cannot connect to Wi-Fi. How do I fix this?
Make sure your Fizz Home Internet plan has been activated
Reconnect to your Wi-Fi network
Make sure the issue is not caused by a recent change
Restore your Wi-Fi modem to its factory settings
contact the green bubble support at the bottom right https://fizz.ca/en/support
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Hello Makris ,
Sorry to hear about the issue.
From what I see a service call was set so a technician can come and check what`s happening with the service at your location as you managed to reach our customer service on Live chat.
We apologize for the inconvenience!
Please read the details found here at the last point of the FAQ : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address to check for details on how to prepare for the technician`s visit.
Thank you for your understanding.
Have a good one,
-Raul0
