My modem is only giving the green downstream button blinking. How do I get it to work?

kannmorelli

I just moved to a new place. There are two potential places in the apartment where wifi may hook up, but only one has a coaxial cable. I plugged it in but only the green downstream button is blinking and it doesn't work

Andrei_ref_R7VK1

Looks like you need to contact customer service to have a technician come and check the cable.

Jess_i88b6

Hi @kannmorelli

When this happen means that you dont have the signal from your coaxial cable

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Sébastien code ZXEL1

maybe try in the other place, can you move the cable to the other place

Sébastien code ZXEL1

maybe try in the other place, can you move the cable to the other place

contact the green bubble support at the bottom right

https://fizz.ca/en/support

Whizz

Hello kannmorelli  ,

Sorry to hear about the issue.

From what I verified on your account it looks like you managed to get in contact with our customer service and a service call has been for the 2nd of August to address the situation that you are having.

Here you can find details on how to prepare for the visit at the last point of the FAQ : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Thank you for your understanding.
Have a good one,
-Raul