The lights stopped working on my modem?
May modem has stopped responding and the lights aren't turning on. I have tried every step given to me by chat bots and articles it recommended and can't seem to get in touch with a real person. Anyone have any ideas for the next stop or should I just book a service appointment?
Answers
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Just try to plug it in a different outlet which you are sure is working. If this doesn't help you need to contact customer support.
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If you tried the modem in a different outlet and the light are still off, you have an hardware problem and only the support can help you
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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have you tried another electrical outlet?
contact the green bubble support at the bottom https://fizz.ca/en/support
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Hello wyethcwalk_16 ,
Sorry to hear about the issue.
From what I verified on your account it looks like you managed to get in contact with our customer service and a service call has been for the 5th of August to address the situation that you are having.
Here you can find details on how to prepare for the visit at the last point of the FAQ : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding.
Have a good one,
-Raul0
