Correct IMEI but telling me it wrong?

Félix1

enter IMEI number it tells me that its wrong and account says pending activation. works except incoming calls ?

i did the *#06# and it the correct one

I can’t even try anymore , told me to reach support , no answer from support for 12 hours ++

AK20230110

Hello,

Consider rebooting your phone.

Otherwise try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details.

Félix1

Yeah that what I’ve been trying to do all day , no answer

Jess_i88b6

Hi @Félix1

Did you received the SMS to authorize the number transfer? Did you confirm?

Regarding the IMEI do you have 1 or two SIM in your phone?

I don't know what is going on with the Fizz's support lately, @Whizz please help Félix

Andrei_ref_R7VK1

If the number is more than 15 digits long, enter only the first 15 digits.

Source:

https://fizz.ca/en/faq/how-do-i-identify-my-account-number-transfer-my-number-fizz

Félix1

Yes only 15 number so no problem on this

yes I confirm the message I add

the problem is not on my part , double and triple and check 10 times the number , read the same pages 20 times saying why it could be wrong