Correct IMEI but telling me it wrong?

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Félix1
Félix1 Posts: 3 ✭✭
edited August 2023 in My Mobile

enter IMEI number it tells me that its wrong and account says pending activation. works except incoming calls ?


i did the *#06# and it the correct one

I can’t even try anymore , told me to reach support , no answer from support for 12 hours ++

Answers

  • AK20230110
    AK20230110 Posts: 4,221 ✭✭
    edited July 2023
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    Hello,

    Consider rebooting your phone.

    Otherwise try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details.

  • Félix1
    Félix1 Posts: 3 ✭✭
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    Yeah that what I’ve been trying to do all day , no answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,293 ✭✭
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    Hi @Félix1

    Did you received the SMS to authorize the number transfer? Did you confirm?

    Regarding the IMEI do you have 1 or two SIM in your phone?

    I don't know what is going on with the Fizz's support lately, @Whizz please help Félix

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,871 ✭✭
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    If the number is more than 15 digits long, enter only the first 15 digits.

    Source:

    https://fizz.ca/en/faq/how-do-i-identify-my-account-number-transfer-my-number-fizz

  • Félix1
    Félix1 Posts: 3 ✭✭
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    Yes only 15 number so no problem on this

    yes I confirm the message I add


    the problem is not on my part , double and triple and check 10 times the number , read the same pages 20 times saying why it could be wrong

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