My phone has been stolen, can't seem to lock it

f33

My phone was stolen on saturday, I have been trying to lock it since however fizz does not seem to let me lock the phone. I will click on the block button and nothing happens

Jess_i88b6

Sorry @f33

did you try to use the browser in incognito mode? This is the full procedure.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Sébastien code ZXEL1

try in private mode or another browser

Sébastien code ZXEL1

contacted the green bubble support at the bottom right https://fizz.ca/en/support

Whizz

Hello f33,

I am really sorry to hear that your phone was stolen
Following the verifications I see that you already contacted us in private and a colleague helped you to block the phone.
If you will have any other future questions we remain online 24/7 and you can contact us from this link:  https://fizz.ca/en/support

I wish you a good day,
-Georgian