I was charge for mobile activation

Adey Posts: 1 ✭✭
edited July 25 in My Mobile

On may 30, 2023 I was charge $49.97 for service not render, can I get my refund


  • Jess_i88b6
    Jess_i88b6 Posts: 11,481 ✭✭
    edited July 24

    Hi @Adey

    For this kind of problem please contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • AK20230110
    AK20230110 Posts: 3,386 ✭✭


    Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.

    Or open a ticket yourself:


  • Gablav91
    Gablav91 Posts: 943 ✭✭

    Contact Fizz on facebook please! You will have a good service!

  • Whizz
    Whizz Posts: 17,911 admin

    Hello Adey,

    So I verified your Fizz account and it looks like you tried to transfer a number to us, but every try you either used the wrong account number or IMEI, and that`s why the transfer did not take place.

    We`ve also sent you instructions on e-mail to try to help address the issue, but you never replied back to it, and because of that, the transfer eventually failed.

    Since you still could make calls and send texts , the system won`t issue a refund unless you just activate a new line and cancel that line ( this must be done when you have less than 15 days left in the payment cycle as that`s a trial period, in which you can get your money back in full once you unsubscribe ).

    A bit more details can be found here also : https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    Thank you for your understanding.
    Have a good one,

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