My VolTE card does not work.
I have a Samsung Galaxy Note 9. Is it compatible with VoLTE or will I have to quit Fizz and find an alternative?
Answers
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You can try take out the card.
Restart your phone
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Restart your phone or contact fizz on Messenger. You will have a good service! Thanks!
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What exactly do you mean by "not work"?
Did you receive a new VoLTE card which is not working or during the calls it switches to 3G?
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List of phones certified VoLTE with Fizz
Apple
- iPhone 7 and 7 plus
- iPhone 8 and 8 plus
- iPhone X
- iPhone XS and XS Max
- iPhone XR
- iPhone 11, 11 Pro and 11 Pro Max
- iPhone SE (2nd and 3rd generation)
- iPhone 12 mini, 12, 12 Pro and 12 Pro Max
- iPhone 13 mini, 13, 13 Pro and 13 Pro Max
- iPhone 14, 14 Plus, 14 Pro and 14 Pro Max
Google
- Pixel 4a 5G
- Pixel 5
- Pixel 6, 6 Pro and 6a
- Pixel 7, 7 Pro and 7a
Motorola
- Moto G 5G
- Moto G Stylus 5G
- Moto G pure
- Motorola Razr+ 2023
- Motorola Moto G 5G 2023
- Motorola Moto G Play
- Motorola Moto G Stylus 5G 2023
Samsung
- Galaxy A12
- Galaxy A52
- Galaxy A03s
- Galaxy A13
- Galaxy A14
- Galaxy A53
- Galaxy A54 5G
- Galaxy S20 FE 5G
- Galaxy S21 FE 5G
- Galaxy S21 5G, S21+ 5G and Galaxy S21 Ultra 5G
- Galaxy S22 5G, S22+ 5G and Galaxy S22 Ultra 5G
- Galaxy S23, S23+ and Galaxy S23 Ultra
- Galaxy Z Flip3 5G
- Galaxy Z Fold3 5G
- Galaxy Z Flip4 5G
- Galaxy Z Fold4 5G
- Galaxy X Cover Pro 6
TCL
- TCL 20S
- TCL 20 Pro 5G
- TCL Flip
- TCL 30 XE
- TCL 30 5G
- TCL 40 XE 5G
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you can take a test, deactivate the wifi after a call if it remains in lte, it is compatible
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Hello,
Check if you have a certified VoLTE Phone https://fizz.ca/en/faq/compatible-devices
If your phone is not on our official list:
Don't panic! If your phone is not on the list of VoLTE certified phones at the bottom of this page, don't panic! For now, you can continue to use your mobile plan, but you will eventually have to change your phone.
To check if you phone is compatible with the Volte technology try to: Disable the WiFi✔️ Make a call and check the your phone stay in LTE/4G during the calls, if the phone is switch to 3G it means that there is a problem with your VoLTE phone
More info here https://fizz.ca/en/faq/why-volte-important
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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Hello Carl B. #20037,
Thank you for describing your request to us.
The phone brand and model you mentioned is currently not a Fizz VoLTE-certified phone. The list is periodically updated when our dedicated team finish to test a phone brand and model and you can wait for it to be updated and see if your model is added, however, if your phone is not on the list, you can still continue to use your mobile plan, however, you will eventually have to change your phone if you need to make calls or send texts from the USA coverage.
You can see more details regarding this here: https://fizz.ca/en/faq/compatible-devices.
I hope you have a pleasant day!
-Mihai0
