Phone change

Golfeur81 Posts: 1 ✭✭
edited July 2023 in My Mobile

My wife gave me her old phone and I putted my sim card in it. How can I change my phone in my account?


  • AK20230110
    AK20230110 Posts: 4,164 ✭✭



    It will get changed faster if your contact support.

    Here is the link

  • Jess_i88b6
    Jess_i88b6 Posts: 13,257 ✭✭

    Hi @Golfeur81

    The phone will be updated eventually, it can take sometime.

    However, that information it is only for record, but if this bother you can I suggest opening a ticket

    go in your account -> My Settings -> Contact form

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,994 ✭✭

    you can wait a bit to see if updates

    me it was not updated on its own after 4 months

    contact support at any time green bubble at the bottom right

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,797 ✭✭

    No rush needed to be honest.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,541 ✭✭

    It will update by itself at some point... It's a useless feature though... no impact on your service

  • Whizz
    Whizz Posts: 19,947 admin

    Hello Golfeur81,
    The IMEI is automatically registered by the system while you're using the phone.
    You only have to use the phone and the IMEI will be registered when you make a few calls or you use data/send texts.
    I hope you have a pleasant day!

This discussion has been closed.