Suspended account
I've been a client for 3years now and It's been a month since my account have been suspended because I can't add another card since my old one is expired. A "dedicated team" should've contacted me to resolve the problem but...after a month of waiting I didn't received any technical support for this.I contacted client support many many times to no avail.
Now my account is being cancelled because I failed the payment and need to send back my modem and make a new subscription lol
Anyone had the same problem?
Answers
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this is obviously unacceptable sorry
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Sorry for you cancellation.
Did you get a return number for the modem? Here are some useful infos :👇
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@Whizz this is really unacceptable, you should do something
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Maybe you should contact support again!
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Bonjour Kauail,
I am really sorry to find out about this situation.
Rest assured that we want to be resolve this much as you want, however some issues are harder to fix than others, more even if they aren't frequently encountered.
You can contact us in private anytime to find a solution together.
I am counting on your understanding and I wish you a good day,
-Georgian0
