port out issues
Hi
Bell has send mutiple request to port out but nothing is getting receive on my end, there is no better way to manage this, it's being a horrible experience, any help?
Best Answer
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this is a problem at bell you must receive the text message from bell to accept the transfer
you can contact the green bubble support at the bottom right https://fizz.ca/en/support
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Answers
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Hello,
The transfer of your number can take up to two hours. Should there be any issue, we’ll send you an email as well as an in-account notification explaining the glitch pertaining to your situation, and the next steps to address it. To check your in-account notifications, sign into your account and click on the bell icon next to your name.
If your number that cannot be transferred....
While the vast majority of phone numbers can be transferred, there are exceptions.
Your phone number must be a mobile number. If it's associated with a landline or VOIP, it cannot be transferred over to Fizz. Same goes for an administrative phone number — for example, a number associated with an organization or public institution.
If your number starts with an area code outside the Fizz subscription area, your number cannot be transferred.
https://fizz.ca/en/faq/subscription-area-and-coverage-area
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz#5
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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More details........
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This is very specific problem only the support can figure out
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Hello rvthanvilay,
I am sorry to hear about this situation.
As some of our members said, in your situation the issue is on Bell side. The provider to which you switch has to create the transfer order. After the order is made we will receive in our tools a request and after that moment the confirmation SMS to which you have to reply with "Yes" will come in your Fizz SIM.
I just verified again and there is no transfer request visible on our end.
I am counting on your understanding and I wish you a great day,
-Georgian0
