3 hour hold for support is normal?
@Whizz I'm tagging you again because this is getting excessive.
I want to pay my bill, you wont accept my payment or allow me to add a new payment as you think my cards are all attched to the non existent home internet, this would have been quickly resolved however each time I arrived at 1 in the supprt queue I was sent all the way to the back.
I suppose the only reason for this post is to warn those considering switching to Fizz to avoid it like the plague. After my experience this afternoon I can say with certainty that I will not be able to contact support before midnight and therefore will have my account suspended due to the incompetence of Fizz support
Answers
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no not normal
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sorry, not normal, par for the course.
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Hello,
Sorry to hear about the payment problem
Maybe this will help?
To add a payment method.
To remove the credit card currently associated with your plan, you must first add a new credit card.
Log into your account.
Under My settings > Payment methods, click on Add a new payment method.
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
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I'm sorry but did you not read anything I wrote before sending me the same wall of text that wasn't useful in the other thread?
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I understand!
Try again to contact support👇🤞
Whatsapp: (438) 393-5814
https://www.facebook.com/fizzca/
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I haven't stopped trying, since 7pm. I will try the whatsapp number but surely they'll ignore that too
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Hello reid,
I am sorry for the situation encountered,
I have verified your account and I can see that you have received help in regards to your payment method issue.
You had 5 payment methods on the account and that is the maximum number of payment methods that you can have. Given that you were unable to delete them, we had to escalate the matter to the technical team as this issue could not be solved from our end.
We understand that you had to wait for us to handle your case, however it is a busy time now and there are a few delays between your questions and our answers.
Your issue was solved by the technical team 3 hours after it was reported and you could add a new payment method and reactivate your plan.
Furthermore, please do not open 5 more posts on the same subject as they will be deleted.
We understand your frustration and we wish to help you, however creating spam posts on the community hub it is not the way.
If you need help, you have to contact our customer support here: https://fizz.ca/en/support
We would also appreciate if the messages you send on the community contain a dose of respect and politeness.
Here you can see the community guidelines: https://fizz.ca/en/community-user-guidelines
Your other posts have been closed.
Thank you for your understanding!
Have a great day!
-Eugen1
