Why was I charged twice 46$
I usually pay 21$ per month and I changed my plan so that it would cost me 23$ a month. But for some reasons fizz charged me twice on the same day 46$ dollars. I would like to obtain a refund if possible please thanks you.
Answers
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Check your transaction history and if it was really charged twice, contact customer support for refund.
To check your transaction history go to
Settings -> Transaction history
To contact customer service go to
and click on the green bubble in the bottom right corner.
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Hello,
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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sometimes for some reason it goes twice on the credit card payment to wait and 3 .4. day after when his payments are recorded he passes 1 time
if passes twice after payment contact the green bubble support at the bottom right
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Okay I stopped my debit card in case it was a case of fraud and im going to look in 3-4 days if it appears in my fizz account transaction history and if it was not refunded I will contact you again thank you
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Also some screenshots, could help for later use if necessary... 👍
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You have to contact the customer support... if it has been a mistake they will certainly refund you
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Hello @tacos,
Thank you for reaching out,
I have verified your account and only 1 payment was done. In our tools we can see that it passed 1 time on each month, on the 16th.
You can see that as well, in your Fizz account> My plans> Transaction history.
There are no double charges from Fizz in this regard. You can reach out to your bank for more details if you see the 2 transactions pending.
Thank you for your understanding!
Have a good one!
-Eugen0
