Blue light not coming on for the modem

Davbrown
Davbrown Posts: 4 ✭✭
edited July 2023 in Internet

The blue lights isn’t turning on for the modem. I can see the wifi for Fizz on my phone and PC but it keeps saying no internet. What am I missing to fix this?

Best Answer

  • AK20230110
    AK20230110 Posts: 5,007 ✭✭
    edited July 2023 Answer ✓

    For the moment, they are maybe conducting works on the infrastructure!

    Try to restart your modem (unplugging, replying your modem )....

    You can reach customer service on Live chat at anytime : https://fizz.ca/en/support

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,658 ✭✭
    edited July 2023

    @Davbrown

    you are down internet

    you can contact the support for more details green bubble at the bottom right https://fizz.ca/en/support

  • M T. #12340
    M T. #12340 Posts: 740 ✭✭

    You can also restart the modem to see.

  • Whizz
    Whizz Posts: 23,158 admin

    Hello Davbrown 

    I verified your internet connection and everything appears to be within norms, and there have not been any maintenance works declared in your area in the past 30 days. 

    This matter might have occurred due to the fact that your modem provisioned around that time. However, at the moment of verification, everything's fine with both, the internet connection, as well as the Wi-Fi connection. 

    Have a good one! 
    -Florin

This discussion has been closed.

Categories