Cannot connect amsterdam

Benoit P. #6038

Hi,

i am currently on Amsterdam and my phone will not connect to any network. I was in Oslo before and everything worked well. Is there anything specific I should do?

thank you.

FizzyFizz JQMPM

Did you buy a travel add-on or did you add money to your wallet? Is roaming still active on your phone?

AK20230110

Verify your APN, restart device

Contact support if not fixed:

https://fizz.ca/en/support

Gablav91

https://fizz.ca/en/support?_gl=1*ghzqlh*_ga*OTE2MzYxNDQ1LjE2ODcyMjIzNzE.*_ga_J34MDEW0ZM*MTY4ODcyMTQxMC4yOC4xLjE2ODg3MjE0MzQuMzYuMC4w

Whizz

Hello Benoit P. #6038,

Following the verifications I see that you purchased the necessary Travel add-on.
Now with the roaming enabled your phone should connect to the available partner networks from Amsterdam.
In case the current network isn't working, you can verify the APN settings as some of the members already advised you and manually connect to other networks to test on them.
You can find in this FAQ more information about both processes: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
Related to the APN settings, if you have an Android phone you can manually set them by going at: Settings → Connections → Mobile networks → Access Point Names → APN, if you have an iPhone just make sure you have installed the latest software update.
If you will need further assistance you can contact us anytime in private from the FAQ I provided above.

I wish you a good day,
-Georgian