24Hour unlimited wifi not working!!!

Carll

Hi yesterday I used the unlimited wifi perk and it worked properly, I used another of the 3 perks today for unlimited wifi and I used u all my actual data. Why is this?

Jess_i88b6

Hi @Carll

Other users had the same problem, it seems randomly :(

please take some screenshot of your data usage and contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

AK20230110

@Carll

You can maybe keep some evidence: screenshots and contact support to enquire, here is the link:

https://fizz.ca/en/support

Sébastien code ZXEL1

another user that didn't work

Andrei_ref_R7VK1

Maybe @Whizz can take a look?

FizzyFizz JQMPM

It seems like you're not the only one... better contact customer service and show them some screenshots

Whizz

Hello Carll,

Thank you for opening this thread.
After verifying your account I have noticed that you contacted us in private and the situation was resolved with our technical team.
If you have any other questions you can contact us anytime in private from this link: https://fizz.ca/en/support or any of our FAQs.

I wish you a great day,
-Georgian