Change Plan

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Davide
Davide Posts: 1 ✭✭
edited July 2023 in My Mobile

Hi, I am trying to change the mobile plan for next month, however I get this message: No change can be made before 2023-07-09. Please come back after this date to try again. I'd need to change it, I know that I am in the freeze period, but I'd need to change it


Best Answer

  • AK20230110
    AK20230110 Posts: 4,376 ✭✭
    Answer ✓
    Options

    By employing a game of worlds a certain confusion is created...


    If we are trying to make changes to plan... If we are in the freezer period ( the famous 108 freeze period), we will get this from:

    Plan ✅


    Manage plan ✅


    Change my plan ✅


    No change can be made before 2023-xx-xx. Please come back after this date to try again.( This is what we get if we try a plan changed in the 108 hours before the end of your payment cycle or before the end of cycle date ..........and the backplan is highlighted in red)


    Payment vs plans change


    Payment


    When is the payment for my next payment cycle taken?


    Your plan is renewed 72 hours before the start of your new payment cycle.

    Example. Your payment cycle ends on the 5th of every month. The automatic payment of your plan therefore takes place on the 3rd of the month, and your new cycle starts on the 6th.

    https://fizz.ca/en/faq/how-do-payment-cycles-work


    Vs 


    Plan changes

    Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan. 

    Important: Any change to your plan must therefore be submitted 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. Not respecting this delay means changing your plan will be impossible and you will have to wait for the next payment cycle.  

    https://fizz.ca/en/plan-change-policy

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