New VOLTE sim card, Made order but didn't receive it.

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Markiian
Markiian Posts: 5 ✭✭
edited July 2023 in My Mobile

Hi there!

It's been two weeks since I accepted from Fizz ( free of charge ) to order a new VoLTE sim card and still not receive it. In my history of orders there is no information about new orders just have email confirmation. After contacting customer service and they said to go buy one and keep the original receipt for a refund.

Should I wait more or go buy one new sim VoLTE by myself? Has somebody already been in this situation?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,313 ✭✭
    Answer ✓
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    @Markiian

    I read a user that waited 6 weeks :(

  • elena code xzi4t
    elena code xzi4t Posts: 6,303 ✭✭
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    10 days still waiting

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,565 ✭✭
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    Better wait at least 10 business days I'd say... it could vary a lot depending on where you live (big city, rural area, remote zone...)

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,045 ✭✭
    edited July 2023
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    we have them a big weekend of 4 days


    you can contact the support for more news https://fizz.ca/en/support

  • AK20230110
    AK20230110 Posts: 4,241 ✭✭
    edited July 2023
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    @Markiian

    Maybe it got lost in delivery!

    It can take somewhere from 2 to 5 days to get it... According normal delivery schedule table!

    Please contact support...

    https://fizz.ca/en/support


    PS... don't know, but heard something somewhere that sounded like crediting before, follow what they suggested ( keep screenshots of receipts, communications)

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,905 ✭✭
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    Similar issues were reported recently 😕.

    Maybe @Whizz can clarify what is going on?

  • Markiian
    Markiian Posts: 5 ✭✭
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    https://forum.fizz.ca/en/discussion/comment/6713750#Comment_6713750

    Seems like I'll wait some weeks more. Still using my old sim.😞

  • AK20230110
    AK20230110 Posts: 4,241 ✭✭
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    Fizz cannot guarantee a specific delivery date.


    https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Markiian
    Markiian Posts: 5 ✭✭
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    Alleluya!!!

    Today July 12, I received my VoLTE sim cards!! By the way, the order was placed on June 21.

    Amen!

  • Whizz
    Whizz Posts: 20,202 admin
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    Hello Markiian,

    Thank you for opening this thread.
    Please note that since the VoLTE SIMs ordered from the free SIM link are delivered differently that the paid SIMs, they don't have a tracking number and don't appear in your account at orders.
    However rest assured that you will receive it. On this FAQ at point 2 there is posted the information that this delivery can take -/+ 2 weeks: https://fizz.ca/en/faq/why-volte-important#2
    You can anytime make sure that you placed the order for the free SIM by going in your account at: My settings -> Transaction history. If the order is made, you will see there a SIM card order with 0$ value.

    I am counting on your understanding and I wish you a good day,
    -Georgian

This discussion has been closed.

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