No internet after moving out
Hi, yesterday I moved out and I used the online moving service of fizz about 2 weeks ago. Everything looked good, and I even received an email saying my new home was set. Upon arriving, the download light keeps flashing since yesterday. The old occupant wifi was working. What is the problem? I tried to unplugged and plug both the power of the modem and the coaxial cable. I even factory reset the modem, but without any success. Please help I am working from home my internet is super important.
Answers
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Hi
check under your plan if you have this option
Instructions for activating your modem at the speed associated with your plan are included in your modem box, but here they are again in case your dog ate them:
- Log in to your Fizz account.
- You should see a tile with your order details in the Overview section. If not, go to My settings > Order history.
- Activate your modem. It will then switch to the speed associated with your plan.
Check also if in your new habitation you have multiple coaxial cable.
If nothing helps, you need to contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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I understand...
You can try some of the troubleshooting mentioned in those links
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
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My plan is set to the correct adresse. When I go to services, it says
deactivated 01/07/2023
Reactivated 01/07/2023
Completed
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If one of the two lights (upload/download, arrow up and down) are off this means that there is a problem with your cable. Only the support can help with that. Double check the cable connection on both ends
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Yes the upload is off and download is flashing. Do you know how I can talk to support?
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Fizz have only online support, therefore, only by chat
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Maybe there is work in your area!
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
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It's better to contact the customer support and see if a technician intervention is needed...
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Maybe @Whizz will be able to help you?
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Hopping that the modem has been provided by Fizz ( by now ), and will get connected to the network! :
Try to unplug the power cable of the Wi-Fi modem....
Make sure all the lights on the modem are off once you have unplugged it....
Wait ten (10) seconds.
Plug your modem back into the electrical outlet. 🌝
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You can only use the Fizz's modem, therefore, for sure it was provided by Fizz
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You have a problem with your cable, contact the support to have a tech to have fixed it
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I understand!
I ment it in the way that the MAC address - of the modem - was not registered on the network ( maybe because of a glitch ! That got fixed!)
Given that is the day after the 1st of July - official moving day ! Lots of busy times...🌝
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