I have already selected a travel addon fir my daughter who is traveling to Italy. Do we need to chan
I have already selected a travel addon for my daughter who is traveling to Italy. Do we need to change apn turn on roaming? Who do we call if she has problems witn mobile data?
Answers
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She needs to activate data roaming on her phone.
Unfortunately you can not call anyone, you can chat only, Fizz is 100% online.
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solution track if you have problems
I’m outside my coverage zone and my mobile data isn’t working. Why?
Is there mobile data in your plan?
Is your mobile data activated?
Is the Wi-Fi function turned off?
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Hello,
Italy ✔️
Add-Ons are active immediately!
Fizz has your back....your Add-on won’t let you down, It’s valid throughout your current payment cycle and the next one.
You can buy multiple addons.
Incoming messages are always Free 🌝
Once she arrives in Italy she could restart the phone ( to detect the new carriers ).
if in doubt you can always contact support: https://fizz.ca/en/support
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Going to Italy (or to almost all european countries) it would have probably been more convenient to just buy a sim there.. anyway the add-ons with Fizz are active right away
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Hello smorelli11 ,
From what I saw on your Fizz account our agents already discussed with you this subject, so we are happy to see that you got all your questions answered.
Just be sure that your daughter activates roaming when she reaches Italy in this case and the automatic search function for the network is turned to ON.
A few extra details can be found here also : https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
Thank you for your understanding.
Have a good one,
-Raul0
