Problem with smart tv.
Hello,
After a bit of a rough start with Fizz speed wise that has been fixed I am now facing a new problem. My 2014 Sony smart tv, located in the bedroom, drops the wifi signal every night. This is a tv that is only turned on at night and every night I have to setup the wifi in order to watch a couple of youtube videos. Never experienced that with the videotron service I had before moving to Fizz.
Thank you for the help.
Answers
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your television is in automatic fizz network connection !
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
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Hello, 👋
Please, consider wiping your list of previously connected wi-fi networks from your TV list ( under your TV Wi-Fi settings )
Restart your device
Completely turn off your device and wait ten (10) seconds before starting it. Following its startup cycle, the device must authenticate again to the Wi-Fi network.
https://fizz.ca/en/faq/some-not-all-my-devices-cannot-connect-wi-fi-how-do-i-fix#4
You could also try to:
Reset your TV to it's factory settings, maybe will fix it !?
I hope it helps your, but if in doubt you can always contact support: https://fizz.ca/en/support
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Reset your wifi setting
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Hello trapa,
Sorry to hear about the issues.
I checked your modem`s signals and it looks like there were a few issues a few days ago, but the situation appears to have been remedied.
On the WiFi side, for the TV, it appears that there are connectivity issues on the 5 Ghz band, so please disable the band steering, by following the details found here at step 4 : https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it then connect the TV on the 2,4 Ghz network specifically and check if you have the same issue.
Reach our customer service if the situation persists.
https://fizz.ca/en/support
Thank you for your understanding.
Have a good one,
-Raul0
