activation

shiqiang

When I activated the new SIM card, my computer shut down by the time the third one needed to be identified. When I reactivate, the FIZZ homepage reminds me that this SIM card has been allocated to other members. what do I do? Thanks

Sébastien code ZXEL1

contact support, green bubble at the bottom right https://fizz.ca/en/support

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6711701#Comment_6711701

Indeed, in this case only support can help you, we are all users here.

AK20230110

https://forum.fizz.ca/en/discussion/2642169/activation

It can take up to 2 hours to have your service activated! To make shore is ok better contact support.

Whizz

Hello shiqiang,

Thank you for opening this thread.
Please note that whenever you try to activate a SIM and for certain reasons you don't finish the process, in case you added the activation code in the field, the system will block the SIM for 2 hours and you will receive that message that the SIM is allocated to another member. In this case just simply wait 2 hours without trying to activate the SIM and after it will work.

In case you want to activate a new line, you can do it from your Fizz account, however if you actually want to make a SIM swap to move the plan and the services you already have to this new SIM, this action can be made only from our end.
You can contact us anytime in our live chat and we can help you with the change SIM. To open the chat, you can use this link, in it you have the option for live chat on the bottom right corner of the screen: https://fizz.ca/en/support

I wish you a great day,
-Georgian