Internet speed very low
Answers
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Do you need more informations???
Thank You!
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Hi @Mugurel
Did you try with the Fizz app? This is a guide https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
Can you try wait 15 minutes, if you still have problem, try to turn off the modem for couples of minutes
If nothing help you can ask the support to check your line
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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https://fizz.ca/en/faq/internet-traffic-management-policy
you can also contact the green bubble support at the bottom right https://fizz.ca/en/support
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I don't find in app were I go to find the test?????
Thanks
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The app you can find in the store for your mobile
Download the Fizz Wi-Fi app for free on the Canadian version of Google Play and App Store.
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Hello Mugurel,
I just verified your connection. As speed from Fizz into the modem, the speed is correct.
However I see that currently there is a maintenance in the area which can affect the connection.
You can contact us later in private and we will verify the progress on it, since currently we don't have an estimation for when it will end.
You can get in touch with us from this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a good day,
-Georgian0
