Modern set up

Cecilia
Cecilia Posts: 2 ✭✭
edited June 2023 in Internet

Just received my Fizz modern. Set up everything. However, the downstream light is flashing, and both @ and upstream light are off.

there is wifi, but no internet

Best Answer

Answers

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,788 ✭✭
    edited June 2023

    Sorry I have not experience with that... wait for a more experienced user or contact customer service here https://fizz.ca/en/support

  • AK20230110
    AK20230110 Posts: 5,007 ✭✭
    edited June 2023

    @Cecilia

    Hello 👋

    Start with this simple solution that often solves the problem


    Unplug the power cable on your Wi-Fi modem.

    Make sure all the lights on the modem are off once you have unplugged it.

    Wait ten (10) seconds.

    Plug your modem back into the electrical outlet.

    Make sure the cables are well tighten.

    Expect a twenty (20) minute delay to allow your devices to reconnect to the Wi-Fi network and to some updates.

    If that is not solving the issue...

    It might be that your modem is not provided, try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭

    @Cecilia

    That means that you don't have a cable signal, please verify the coaxial cable connection on both ends

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,178 ✭✭
    edited June 2023

    @Whizz mentioned in some other posts that the "Activate" button needs to be pressed. Not sure where that button is, but I assume it's somewhere in the menu of your account 🤷🏻.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭

    If the Fizz modem was not delivered by the technicien

    • Log in to your Fizz account. 
    • You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
    • Activate your modem. It will then switch to the speed associated with your plan.  


  • AlexJS
    AlexJS Posts: 992 ✭✭

    It may be necessary to contact Fizz support via chat for them to enable the activate button on your account -- this happened to me and required the intervention of Fizz support.

    1. Visit the support page: https://fizz.ca/en/support
    2. Click the Green message button in the lower right
    3. Select your preferred chat platform -- I was able to get support through Fizz chat
  • Cecilia
    Cecilia Posts: 2 ✭✭
    https://forum.fizz.ca/en/discussion/2642010/modern-set-up

    Thanks for all answer above. Contact Fizz, they will send me a technician to check it up.

  • Whizz
    Whizz Posts: 23,158 admin

    Hello Cecilia,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have indeed contacted us. We have scheduled you an appointment with a technician in order to install the proper cables at your residence. 
    Here you can see more details: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    Thank you for your understanding!
    Have a good day!
    -Eugen

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