Interrupted during activation of new SIM card - unable to enter activation code

Erin R.
Erin R. Posts: 1 ✭✭
edited June 2023 in My Mobile

I was interrupted during the activation of a new SIM card and didn’t enter the activation code properly. Now, I can’t see the activation code window at all. Does something need to be reset? I’ve tried the chat but was dropped.

I would really like to get this SIM card sorted out - would appreciate any thoughts on next steps. Thanks in advance.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,648 ✭✭
    edited June 2023 Answer ✓

    Hi @Erin R.

    Probably the system believe that you already used it

    Can you try to reset the cookies and cache or use the browser in private mode

    If this doesn't help, please contact the support, in order that you want this solved in order to not lose your crédit

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 7,730 ✭✭
    edited June 2023

    Try to repeat the process again in Incognito mode or in a different browser maybe it will go through 🤔.

  • Whizz
    Whizz Posts: 22,105 admin

    Hello Erin R.,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have contacted us in this regard.
    You needed to change the SIM card not activate a new one. 
    To change a SIM card you have to contact us in private via chat and we will help you there.
    The situation is not resolved. 
    Thank you for your understanding!
    Have a good day!
    -Eugen

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