Fizz, activate my internet service pls

Yyds12
Yyds12 Posts: 1 ✭✭
edited June 2023 in Internet

Everything is set up, Except there is no internet when I connect to the wifi. It says activation pending.

your Fizz team need to activate it manually.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    edited June 2023 Answer ✓

    Hi

    please contact the support probably the didn’t received the confirmation that you received the modem

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • uzedia
    uzedia Posts: 1,374 ✭✭

    We are users, please contact Fizz online support or reach out via Facebook Messenger.

  • AK20230110
    AK20230110 Posts: 5,007 ✭✭

    @Yyds12

    Hello,

    Try to reach customer service on Live chat : https://fizz.ca/en/support

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,178 ✭✭

    @Whizz could you please take a look?

    It's a good idea to send the modem to the customers where Fizz was previously installed, but we see quite a lot of issues after that.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,788 ✭✭

    We are just users here, there's no much we can do... try to contact customer service here https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 23,158 admin

    Hello Yyds12,
    I am sorry for the situation encountered,
    I have verified your account and I can see that your plan is active and everything is working.
    The service was activated at 19:00 PM and in my tools I can see that you are using the internet. 
    All you need to do next is setup your Wifi network, using the steps on this FAQ: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    Andrei_ref_R7VK1, most of the time, after a customer receives the modem, the button to activate it is not used. 
    The system offers the auto-installation to everyone that previously had a connection at the address before. And if the place is renovated, the coaxial outlet is missing, even though the system registered that the house had it before. 
    Those are the issues that appear. 
    And at times, the activation order is triggered with a delay, like it was in this specific case.  The technical team is working on updates for this situation to make sure it will not happen again.  

    Thank you for your understanding!
    Have a good day!
    -Eugen

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