Can I have the Fizz wifi modem delivered to a different address?

transyfor
transyfor Posts: 2 ✭✭
edited June 2023 in Internet

I'm moving on July 1, however modem delivery is fully booked until July 4, even if I'm installing the modem myself. Is it possible to have it delivered to my current address and then set it up at my new address?

Thank you

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    edited June 2023 Answer ✓

    Hi @transyfor

    First question, do you already have a fizz internet? I believe the answer is no, but I like to ask to be sure


    If we consider a new installation, is a bit more complicated. If in your new habitation there wasn't a previous Fizz installation, usually Fizz send the technicien to bring the modem and install the cable

    If the installation already existed they will send only the modem, but you can ask the support if they can deliver somewhere else.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,660 ✭✭

    if it's a new installation no you have to wait until July 4th

  • AK20230110
    AK20230110 Posts: 5,007 ✭✭
    edited June 2023

    @transyfor

    Hello,

    Modem delivery,

    the delivery of the modem can be done by a delivery company, not just the technician.

    However, the service of a technician is required in a place where there was no Fizz connection before!

    Here you can see the details:https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details, and to clarify your moving situation.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,788 ✭✭

    No I don't think you can... better wait until there is a spot

  • Whizz
    Whizz Posts: 23,158 admin

    Hello @transyfor

    I'm reaching back in order to make a completion to Jess_i88b6, and I can confirm with you that the modem can only be delivered to the address mentioned on your subscription order. We are only delivering to the designated address, to make sure that the process goes as smoothly as it can, and avoid delivery issues as much as possible, so you can benefit from your internet plan on schedule.

    Have a good one!
    -Sergiu

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