Double Charges on Statement

alg
alg Posts: 44 ✭✭
edited June 2023 in Break Room

I received a message from another Fizz user @Olivia2Jadon who expressed being charged twice in the same month as seen for the E stallion of $68.99 on her latest statement. Has this happened to anyone else, I thought we could discuss this here.

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Answers

  • AK20230110
    AK20230110 Posts: 5,088 ✭✭
    edited June 2023

    @alg

    Hola,

    Sorry we cannot help you with technical issues.

    Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,398 ✭✭
    edited June 2023

    Contact customer support, we are all users here.

  • Derr
    Derr Posts: 6,392 ✭✭

    I agree with others, only support can help

  • Whizz
    Whizz Posts: 23,457 admin

    Hello @alg,
    Thank you for your post, 
    The client in question should contact us in private to provide her with more details on the charges. However, what I can assure you here is that she was not charged in double. Those are charges for 2 different things. I can't share the details here, as it is a public space.
    To contact us in private, you or she can use the steps provided by the community users in this thread.
    Thank you for your understanding!
    Have a good one!
    -Eugen

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