Sim Activation Nightmare - Solution to propose?
Phone was stolen, de-activated account and sim before ordering new one. Then followed activation steps included with sim until I got the pop-up that reactivating with the same number had to be done through so called customer service #useless. Then told activation is locked for 2= hrs so would have chat again to go through the painful process. Did so and 72 hrs later and countless chat conversations with them, escalation promises and so on and nada; no progress and no solution in sight. This isn't rocket science, it probably just takes someone with some willingness to help but that doesn't seem to exist. Asked for a new sim or to get this fixed through Vidéotron many times but I never get in touch with someone that will actually take charge and solve the problem. You can only chat with folks just above the bots level which have no power other than escalating to nowhere land. Anyone been through this and found a solution?
Best Answer
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Hello eli_h,
I am sorry for the situation encountered,
After you contacted us a ticket was escalated for the issue encountered.
You were informed of the ticket right after the issue was reported.
I am sorry for the inconveniences this has caused you, however we have to wait for the technical team to fix it as we do not have the tools to fix it on our end.
You can see the ticket in your account> Overview section. As soon as it is resolved, you will receive an email with the details.
Thank you for your understanding!
Have a good day!
-Eugen0
Answers
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No idea what's the issue with your case to be honest. Indeed let's hope @Whizz can take a look and escalate it.
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Sorry for all the troubles you are going through!
Try to reach customer service again on chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
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Here are some extra information which could be helpful. (Source: Fizz FAQ )
If you lose your phone, Fizz will block your SIM card so you avoid fraudulent activity, but your plan will remain active. You may therefore want to find yourself another phone as soon as possible, and activate it with your plan.
https://fizz.ca/en/faq/found-mobile
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