Travel add on page is not working

Tinab
Tinab Posts: 1 ✭✭
edited June 2023 in My Mobile

I have been travelling through singapore and Japan- I have purchased data twice and I need to purchase more data but the web page for data on the travel section does not work- I can't select the package and there is no hyper link- I am now stuck in Japan without data and no way to purchase more- PLEASE HELP

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,121 ✭✭
    Answer ✓

    I just tried and it seems to be working

    Screenshot_2023-06-16-20-34-47-53_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

    Clean cookies and cash (close and reopen your browser after that) or try in Incognito mode.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,121 ✭✭

    Try it in Incognito mode or a different browser.

  • AK20230110
    AK20230110 Posts: 4,970 ✭✭
    edited June 2023

    You can ask for help by giving your referral number here!

    Maybe somebody will help you.

    Also on Facebook:

    https://www.facebook.com/groups/fizz.hub

  • Whizz
    Whizz Posts: 23,047 admin

    Hello @tinab,
    I am sorry for the situation encountered,
    I kindly advise you to clear your cache and cookies on your browser and try to purchase data after that.
    Also, if that does not work, try from another browser or incognito mode as Andrei_ref_R7VK1  suggested.
    If those do not work for you, please contact us via chat in order to help you in real time. 
    To reach us by chat, go to this link: https://fizz.ca/en/support
    Then click on green bubble on the bottom right corner of your screen.
    Thank you for your understanding!
    Have a good day!
    -Eugen

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