Is the plan measured in megabits or mega bytes?

Ssimon98
Ssimon98 Posts: 5 ✭✭
edited June 2023 in Internet

I bought the 200 mbps service but i noted on a speed test its only 28 mbps, is that because the speed test is in bytes and server in bits ? None of then have a higher case B i an confused.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    edited June 2023

    Hi @Ssimon98

    Are you connected with the ethernet cable or with the wifi?

    Small b is bit big B is bytes

    In order to check the speed use the Fizz app, this will test the speed from the modem

    Can you try to turn off the modem for a minute and try again?

    Use the Fizz Wi-Fi app to conduct a speed test. This app is available free of charge on the Apple Store and Google Play. 

    If possible, do multiple tests using various devices in different locations in your space. 

     

    Compare the results obtained for download and upload speeds of your Fizz Home Internet plan. 

      

    If possible, also conduct a speed test using a device connected directly to the Wi-Fi modem by a network cable (RJ45). 

      

    You can also conduct a speed test using a speed test website or application of your choice. 

     

    IMPORTANT: Make sure you choose a speed test that uses a local server. Some websites have test server

    source: https://fizz.ca/en/faq/my-internet-service-really-slow-what-do-i-do


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,660 ✭✭
    edited June 2023

    did you restart your modern

  • AK20230110
    AK20230110 Posts: 5,007 ✭✭
    edited June 2023

    @Ssimon98

    Yes, megabytes! But depends on many factors.

    Start with this simple solution that often solves the problem

    Unplug the power cable on your Wi-Fi modem.

    Make sure all the lights on the modem are off once you have unplugged it.

    Wait ten (10) seconds.

    Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6706351#Comment_6706351

    Sorry mbps mega bits per seconds

  • Whizz
    Whizz Posts: 23,158 admin

    Hello Ssimon98,

    Sorry to hear about the issues.

    We tried to check your modem`s signals and the details were not conclusive.

    For the moment, I advise you to do 2 speed tests, once via WiFi then once via Ethernet only ( 1 device connected each time ), then reach our customer service on Live chat  : https://fizz.ca/en/support as I will leave some notes on the account with what I found and what needs to be done next.

    I also suggest that you try to factory reset the modem in the meantime and re-installing the service as shown here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem then check if you still have the same issue.

    Thank you for your understanding.
    Have a good one,
    -Raul

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