I was supposed to have somebody to come over for the installation today in Quebec City
Answers
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Hi @Joia
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maybe the technician was unable to fulfill is engagements due to the previous installation, which would have taken longer than expected.
If the appointment cannot take place, you will receive an email
If the appointment didn’t take place.
Should the appointment with a technician not happen for whatever reason, check your emails. You’ll receive further instructions and next steps from us, right in your inbox.
source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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We are all users here, you need to contact customer support.
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Agree, contact support: https://fizz.ca/en/support
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if in doubt you can always contact support: https://fizz.ca/en/support
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There is no way to have a call back from fizz since their support is only digital... you have to contact them via chat, facebook or whatsapp message
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Hello Joia,
Sorry to hear about the issue.
I verified your account and it looks like there is no appointment or any trace of an appointment on it ( it looks like a freshly made new account ).
To check if you indeed had an appointment, please reach our customer service : https://fizz.ca/en/support so they can confirm if the appointment was set on this account or on another account.
Thank you for your understanding.
Have a good one,
-Raul0
