Hi,
My internet was working just great until I recently noticed there was no more any password to log into my wifi. Changed the password and reset the modem. Worked well a couple day. Then I was kicked out of the wifi today, says I got the wrong password. Didn’t sign out or anything. Passwords don’t just change on their own. Is any weird voodoo happening to anyone else?
If it happens again try tip reboot the modem
i already read an other user with the same problem
did you have someone who had access to your modem
No, the only thing I suspect is a new robot vacuum. Had to give the password to connect it on the wifi. Apart from that, nobody new got access to the wifi
Check the list of connected devices, maybe there's something odd there.
If you are using a power extension: remove it as sometimes they are trouble!
From the reports of a different user: after a power failure the modem was wiped clean and Wi-Fi password was reseted to factory settings.
If you still have the problem contact Fizz support for help.
Here's how to contact customer service:
I always knew that those robots are stealing the passwords 😯.
Better change network name and password once again...
Hello Samskwatch,
Sorry to hear about the issue.
Personally I recommend that you factory reset the modem as our other users have already told you, but try not to connect many devices at one time and also let`s keep out the vacuum robot for the moment and see how it works without it.
There might be some compatibility issues related to drivers not working properly with some devices that might make the modem not work properly., or the modem could be also faulty - but we need you to test with less devices and maybe also without the vacuum to check if the issue persists.
If it does, reach our colleagues on Live chat : https://fizz.ca/en/support so they can check further what`s happening.
Thank you for your understanding.
Have a good one,
-Raul
