I renew my service and say SOS no service

Visionary6969
Visionary6969 Posts: 2 ✭✭
edited June 2023 in My Mobile

Why my account is active and see a sos and can not send amd receive at text and call and receive call

on

1-***-***-6525

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    edited June 2023 Answer ✓

    Hi @Visionary6969

    This is a public forum you should not post your number

    When you the iPhone you see the SOS it means that you don't have any signal

    Did you try to restart the phone?

     Make sure your device is configured to automatically connect to the mobile network. 

    IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.

    The steps for enabling your device to automatically choose a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    Is the phone on the blacklist?

    Check if your mobile device is on the National Stolen Device Blacklist.

    If your device allows only emergency calls, a service provider may have added it to the National Blacklist of Stolen Devices.

    To find out if your device is on the list, enter your device’s IMEI number on the Canadian Wireless Telecommunications Association (CWTA) website:

    https://www.devicecheck.ca/check-status-device-canada/

    An International Mobile Equipment Identity, or IMEI is a number that uniquely identifies every mobile phone.

    You can find your IMEI code in your mobile device’s menu (Ex: Settings → About this phone), on the back of your device, or by entering the command *#06# in your keypad.

    Source: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only


    Here we are users

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Visionary6969
    Visionary6969 Posts: 2 ✭✭

    Now using a chatr SIM card and if you can not fixe my issue I will port all my number to all chatr

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Visionary6969 
    I am truly sorry to hear about the situation encountered! 
    I would kindly suggest you to avoid posting any sensitive/personal information in public Forums. That's the reason why I've edited your post. 

    As for the issue encountered, I am kindly suggesting you to reinsert the Fizz SIM card in your phone and to restart the phone. This should refresh your network settings. 
    If the issue persists, I am kindly asking you to reach out to us in private, to sort this out. 
    Here you can find us: https://fizz.ca/en/support

    I count on your cooperation! 
    Have a good one! 
    -Florin 

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