I want to buy a new fizz phone but I don't get the confirmation e-mail that will let me proceed with

Belaa
Belaa Posts: 1 ✭✭
edited June 2023 in Phones

Hi, 

Since yesterday I've been trying to buy a new phone. Everything works fine until I get to the step where the website sends me a confirmation e-mail. However, I never get it in my inbox. I only got an e-mail when I closed the website, encouraging me to finish my transaction and buy the phone. It's not the one that will let me proceed with the transaction since when I click on the link, it leaves me at the same step where I need to wait for a confirmation e-mail that just never gets here. The name of my e-mail is correctly written since I get others from Fizz that are not related to the confirmation. 

How can this problem be solved?

Thank you in advance for your help. 😊

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,719 ✭✭

    Hi @Belaa

    You should try to use the browser in private mode and/or to clean the browser cache or even try a different browser


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Derr
    Derr Posts: 6,113 ✭✭

    I would recommend to try in private mode as well.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,617 ✭✭

    Try in incognito mode or with another browser and see if the problem is still there

  • Whizz
    Whizz Posts: 22,582 admin

    Hello Belaa,

    Thank you for opening the thread and I am sorry to hear about this situation.
    Please contact us in our live chat and we will resolve this together. You can contact us 24/7 from this link: https://fizz.ca/en/support
    I am counting on your understanding and we will wait for you.

    Have a good day,
    -Georgian

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