I want to buy a new fizz phone but I don't get the confirmation e-mail that will let me proceed with
Hi,
Since yesterday I've been trying to buy a new phone. Everything works fine until I get to the step where the website sends me a confirmation e-mail. However, I never get it in my inbox. I only got an e-mail when I closed the website, encouraging me to finish my transaction and buy the phone. It's not the one that will let me proceed with the transaction since when I click on the link, it leaves me at the same step where I need to wait for a confirmation e-mail that just never gets here. The name of my e-mail is correctly written since I get others from Fizz that are not related to the confirmation.
How can this problem be solved?
Thank you in advance for your help. 😊
Answers
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Hi @Belaa
You should try to use the browser in private mode and/or to clean the browser cache or even try a different browser
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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I would recommend to try in private mode as well.
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Try in incognito mode or with another browser and see if the problem is still there
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Hello Belaa,
Thank you for opening the thread and I am sorry to hear about this situation.
Please contact us in our live chat and we will resolve this together. You can contact us 24/7 from this link: https://fizz.ca/en/support
I am counting on your understanding and we will wait for you.
Have a good day,
-Georgian0
