Travel add-on

Hakarah

Hi

I bought a 1g data travel add on and I used 0 of it since the beginning of my trip. How do I activate it? It's quite problematic since wifi is becoming harder to find...

Thank you

Jess_i88b6

Hi @Hakarah

You need to enable the data roaming on your phone

An addon is activated automatically at the purchase

How long does it take to activate an Add-On? How long does it last?

Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.

If you have problem to use it after activating the data roaming, try to turn off the phone for a minute or two

Activate mobile data on your phone.

Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data.

The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:

Android: Settings → Mobile network → Mobile data

iPhone: Settings → Cellular network → Cellular data

If you are outside your coverage zone, you may need to activate mobile roaming data.

The steps to follow to activate mobile roaming data vary depending on the model of your phone. here are two examples:

Android: Settings → Mobile network → Roaming

iPhone: Settings → General → Cellular → Options → Data roaming

Double check the APN

Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

Settings → Connections → Mobile networks → Access Point Names → APN

 

Fizz APN settings are:

APN: mobile.bm

MMSC: http://mms.mobile.bm

MMS proxy: mmsproxy.mobile.bm

MMS port: 80

APN type: default,mms,supl   

 

Does the phone choose the right network?

IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.

The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

The frequency band used may vary from one service provider to another. It’s possible that your phone is not able to connect to all available mobile networks.

source: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why

You still have problem

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

FizzyFizz JQMPM

You don't need to activate it. Just be sure data roaming is already active on your phone settings

Derr

Did you manage to use your data?

Whizz

Hello Hakarah,

Thank you for being part of the Fizz community!
As some of our members informed you, once the travel-addon is purchased, all you have to do is to make sure you enabled the roaming option on your phone. If you still encounter difficulties using the travel add-on data, please contact us in private from this FAQ, in which you can also find some more information about roaming data: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

I am counting on your understanding and with you a good day,
-Georgian