I dont have access to my account...blank screen

Lisa D. #21456

I also dont have access to fizz app in app store

Please help

Derr

Hello @Lisa D. #21456

Did you try to access your account in private mode?

There is no Fizz app in the Apple Store. You need to install a shortcut.

• Open Safari. ...
• Navigate to the website you want to save to your home screen by entering the URL of the website you want to create a shortcut to. ...
• Tap the Share button on the bottom of the page. ...
• In the list of options that appear, scroll down until you see Add to Home Screen.

Don’t leave your personal information in the forum such as your email address.

uzedia

Clean the cookies of your browser or try another browser. Restart your PC or the phone.

If the situation continues, contact support through the support bubble or Facebook.

uzedia

If you open the Fizz website in your browser of your mobile phone, a message usually appears asking if you want to install the app. At least this is how I got the mobile App on my phone and tablet. Even worked in the Chrome browser.

AK20230110

@Lisa D. #21456

Hello,

Connect to internet, data!

Is your data turned on? Are you connected to a wifi?

You can try to clear cookies, try a different browser, restart your phone. Uninstall app, reinstall app. Restart phone.

I hope that helps.

Easygolucky

Restarting my phone always fixes my issues, so does clearing cookies

FizzyFizz JQMPM

The website in a PC works way better than the app... Try with that!

Derr

Did you manage to get access to your account?

Lisa D. #21456

Ive tried every suggestion that people gave me ..im sure theres a bug on fizz.ca

Ive tried to reach them...thatsa fail too!

FizzyFizz JQMPM

https://forum.fizz.ca/en/discussion/comment/6703756#Comment_6703756

keep trying to contact the customer service... you could be right and there is a bug

Lisa D. #21456

I finally reached them...the problem is being escalated to the next level

Hopefully they will find the problem.

Thanks for your help

Derr

https://forum.fizz.ca/en/discussion/comment/6703886#Comment_6703886

Sorry we couldn’t do more for you, hope everything ends well!

Whizz

Hello Lisa D. #21456,

 Thank you for your kind understanding. I see the ticket is in progress, once we received updates on it from our technical team we will inform you via email.

Also, I removed the email address you posted in the initial message of the thread, please in the future don't share personal information since it's not safe.
If you will have any other questions in the meantime, you can contact us anytime from this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
I am counting on your understanding and I wish you a good day,

-Georgian