How can I connect my telephone number without my sim card

Jolianegosselin09 Posts: 1 ✭✭
edited May 15 in About my account

I travelled to other countries and i had to change my sim card for sometime but then lost my card with my correct telephone number. Is there a solution so that I could transfert my telephone number without having my sim card?

Best Answer

  • Whizz
    Whizz Posts: 17,390 admin
    Answer ✓

    Hello Jolianegosselin09,

    I am sorry to hear that you lost the SIM.
    You will need to purchase a new one, directly from the Fizz account by going at: Mobile -> Activate my SIM -> I don't have a Fizz SIM card and the delivery estimation will be 2-3 working days, or if you are close to any of the Couche-Tards, Jean Coutu pharmacies or metro stations from Montreal, you can find the physically locations from this map:

    Once you have the new SIM, contact us in our live chat to move your number and plan to this new SIM. You can open our chat from this link:

    I am counting on your understanding and I wish you a good day,


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