I travelled to other countries and i had to change my sim card for sometime but then lost my card with my correct telephone number. Is there a solution so that I could transfert my telephone number without having my sim card?
Hello Jolianegosselin09,I am sorry to hear that you lost the SIM.You will need to purchase a new one, directly from the Fizz account by going at: Mobile -> Activate my SIM -> I don't have a Fizz SIM card and the delivery estimation will be 2-3 working days, or if you are close to any of the Couche-Tards, Jean Coutu pharmacies or metro stations from Montreal, you can find the physically locations from this map: https://fizz.ca/en/prtnr/sim-cardOnce you have the new SIM, contact us in our live chat to move your number and plan to this new SIM. You can open our chat from this link: https://fizz.ca/en/supportI am counting on your understanding and I wish you a good day,-Georgian
no, you must buy a new sim card and go through Fizz support to activate it
Maybe this article will help as well: https://fizz.ca/en/faq/found-mobile
Notify Fizz immediately about the loss/theft so they can suspend your plan.
To ensure that no one can fraudulently use your plan, log into your account immediately and fill in the following form: https://fizz.ca/lost-stolen-mobile-form
If you have more than one Fizz phone number, indicate which number is associated with the missing phone/SIM.
You can find your phone’s IMEI on the original packaging for your phone and in the documents included with your phone when you bought it.
Your plan will be suspended the minute you submit the Report a lost or stolen phone.
A suspended plan is temporary. To reactivate a suspended plan, log into your Fizz account to order a new SIM card (My plans > Manage > Change SIM card). When you receive your SIM card, log in again to activate your SIM.
Similarly, you can reactivate your plan if you find your missing phone/SIM card.
To reactivate your Fizz plan:
Order a new SIM card. Log into your account to order a new SIM card (My plans > Manage > Change SIM card). A new SIM card will be delivered in the following days, depending on the chosen delivery method.
Unblock your plan by sending us a form https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Reactivate your Fizz plan on your new SIM card. When you have your new phone and SIM card, it’s time to reactivate your suspended plan on your new SIM card. This process will cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage > Change SIM card).
If you found your Phone/SIM card, you can also reactivate your old SIM card / black list phone.
Updated report stolen/lost form link is: