Trying to buy a phone from yesterday but nut able to go through how can I finish my purchase??

Dimz_27 · May 2023

Whizz · May 2023

Hello Dimz_27,
Thank you for your interest in our devices,
I have verified your account and I can see that you have placed your phone order successfully on the 12th.
You can see the phone in your account> my settings> Order history.
There you can see when it will be delivered.
More details here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
Thank you for your understanding!
Have a good day!
-Eugen

Jess_i88b6 · May 2023

Hi @Dimz_27

Do you have a specific error?

Sometime when you make a purchase, the system double-check the availability and see that the phone is not available

Did you try to use the browser in private mode?

Here we are users, we need a bit more information

You can chat in direct with the support

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Derr · May 2023

https://forum.fizz.ca/en/discussion/2641282/trying-to-buy-a-phone-from-yesterday-but-nut-able-to-go-through-how-can-i-finish-my-purchase

Can you please tell us a little more about what seems to be the problem?

Referral_code_UKS6U · May 2023

I had similar issues with the site in the past including when purchasing a phone, just try again the next day, or with another browser or in private browsing, and the problem solves itself.