no internet in new address
after the videotron technician came to install the service he told me that everything is fine and I should be connected to internet in 30 minutes but it has passed more that 12 hours and just the 2 👆🏻👇🏻 arrows are blinking and although it finds the signal on my pc and phones but says internet is not available!I would appreciate for the earliest help as I am getting out of data and no wifi yet
thanks
Best Answer
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Hello @bestmbaman ,
Sorry to hear about the issues!
First of all, I would like to clarify that each time you contacted our colleagues on Live chat, after a certain period of time, you disconnected from the chat so it got closed automatically since you were inactive for a long period of time.
Regarding the issue though, a ticket was raised, and since it`s being investigated by another dedicated team, the person you contacted ( the customer support agent) , informed you that you will have to wait for the ticket to be investigated.
So she did not refuse to help, as the case is just handled by a dedicated team to which the customer support creates the tickets in question to be handled.
Your patience is appreciated in this case as you will be reached via e-mail as soon as any updates are given on your case.
You can also track the ticket status in My Settings - My tickets to have a view on it`s progress.
Thanks for your understanding.
Have a good one,
-Raul
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Answers
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tried did you reboot the modern
How do I set up my Wi-Fi modem?
Check if your Wi-Fi modem is ready
Write down your modem's network name & password
Starter Kit
The box contains the following items:
- The Wi-Fi modem (CODA-4680)
- A coaxial cable
- A power cord
- An ethernet cable
The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network.
Connect the coaxial cable
- The coaxial cable must be properly screwed in on both ends.
Connect the power cord
- Make sure the power cord is properly connected to the Wi-Fi modem and wall outlet.
- Ideally, connect the power cord directly into the wall outlet instead of to a power strip.
- IMPORTANT: Once plugged in, your Wi-Fi modem will make its first system update. It may need to reboot after about 15 minutes.
Check if your Wi-Fi modem is ready
- A series of lights will appear on your modem. Make sure they match those in this picture.
Write down your modem's network name & password
- Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem.
- If the network name (Default Wi-Fi Network) does not appear in the list of available networks on a Wi-Fi enabled device, it means your Wi-Fi modem's update is not complete.
- Pay close attention to characters that are similar, such as O and 0, as well as I and 1.
Configure your modem
- Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will open. You will be redirected to the "Easy Connect" interface. Follow the on-screen steps.
- You may have to open your Web browser manually.
- Prefer to use your own Wi-Fi router? Click here
- Can't find your network? To correct the situation, please take a network cable to connect directly to your Fizz Wi-Fi modem. Thereafter, open your favorite internet browser and type 192.168.0.1 in the address bar. Please use these credentials to log in:
- Username: cusadmin
- Password: password
- In the Wireless tab: under the 2.4g and 5g tab, go to “ ON ” the “ Wireless Enabled ” option. You modify the name of the network in the “ Network name ” field at the same time. We also advise you to choose a new password in the “ Admin ” tab, in order to adequately secure the administration page of your Fizz Wi-Fi Modem. Otherwise, the password remains password.
Download the Fizz Wi-Fi app
- This handy app lets you schedule pauses, manage access and more.
- Download it for free:
- Google Play: Click here
- App Store: Click here
- To log in, use the following credentials:
- Username: cusadmin
- Password: (enter the new password you chose)
- There you go! Your network is now ready.
Read more :
sourse https://fizz.ca/en/faq/how-install-my-wi-fi-modem
if its still working contact the green bubble support at the bottom or facebookhttps://fizz.ca/en/support
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yes but yet no success
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if it still does not work contact the green bubble support at the bottom or Facebook https://fizz.ca/en/support
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no, just two areows are blinking plus the power light and 2.4 ghz and 5 ghz leds are on and off but no blus light is on
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you don't have internet yet
if it still does not work contact the green bubble support at the bottom or Facebook https://fizz.ca/en/support
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yes I contacted them but the girl on the chat told me no one is taking the ticket!!! and she refused to help more , not sure how to contact a supervisor because these first line chat people are not helpful
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re-contact support ... the blue lights indicate that the internet is surrenders to moderns
you can also open a ticket...in my account....my settings...contact forms
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