tried did you reboot the modern
How do I set up my Wi-Fi modem?
Check if your Wi-Fi modem is ready
Write down your modem's network name & password
Starter Kit
The box contains the following items:
- The Wi-Fi modem (CODA-4680)
- A coaxial cable
- A power cord
- An ethernet cable
The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network.
Connect the coaxial cable
- The coaxial cable must be properly screwed in on both ends.
https://fizz.ca/sites/default/files/inline-images/COMMENT1_0.JPG
Connect the power cord
- Make sure the power cord is properly connected to the Wi-Fi modem and wall outlet.
https://fizz.ca/sites/default/files/inline-images/COMMENT2_0.JPG
- Ideally, connect the power cord directly into the wall outlet instead of to a power strip.
- IMPORTANT: Once plugged in, your Wi-Fi modem will make its first system update. It may need to reboot after about 15 minutes.
Check if your Wi-Fi modem is ready
- A series of lights will appear on your modem. Make sure they match those in this picture.
https://fizz.ca/sites/default/files/inline-images/COMMENT3_0.JPG
Write down your modem's network name & password
- Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem.
https://fizz.ca/sites/default/files/inline-images/COMMENT4_0.JPG
- If the network name (Default Wi-Fi Network) does not appear in the list of available networks on a Wi-Fi enabled device, it means your Wi-Fi modem's update is not complete.
- Pay close attention to characters that are similar, such as O and 0, as well as I and 1.
Configure your modem
- Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will open. You will be redirected to the "Easy Connect" interface. Follow the on-screen steps.
https://fizz.ca/sites/default/files/inline-images/COMMENT5.JPG
- You may have to open your Web browser manually.
- Prefer to use your own Wi-Fi router? Click here
- Can't find your network? To correct the situation, please take a network cable to connect directly to your Fizz Wi-Fi modem. Thereafter, open your favorite internet browser and type 192.168.0.1 in the address bar. Please use these credentials to log in:
- Username: cusadmin
- Password: password
- In the Wireless tab: under the 2.4g and 5g tab, go to “ ON ” the “ Wireless Enabled ” option. You modify the name of the network in the “ Network name ” field at the same time. We also advise you to choose a new password in the “ Admin ” tab, in order to adequately secure the administration page of your Fizz Wi-Fi Modem. Otherwise, the password remains password.
Download the Fizz Wi-Fi app
- This handy app lets you schedule pauses, manage access and more.
- Download it for free:
- Google Play: Click here
- App Store: Click here
- To log in, use the following credentials:
- Username: cusadmin
- Password: (enter the new password you chose)
- There you go! Your network is now ready.
Read more :
https://fizz.ca/sites/default/files/inline-images/COMMENT6_0.JPG
sourse https://fizz.ca/en/faq/how-install-my-wi-fi-modem
if its still working contact the green bubble support at the bottom or facebook
no internet in new address
after the videotron technician came to install the service he told me that everything is fine and I should be connected to internet in 30 minutes but it has passed more that 12 hours and just the 2 👆🏻👇🏻 arrows are blinking and although it finds the signal on my pc and phones but says internet is not available!I would appreciate for the earliest help as I am getting out of data and no wifi yet
thanks
Best Answer
-
Hello @bestmbaman ,
Sorry to hear about the issues!
First of all, I would like to clarify that each time you contacted our colleagues on Live chat, after a certain period of time, you disconnected from the chat so it got closed automatically since you were inactive for a long period of time.
Regarding the issue though, a ticket was raised, and since it`s being investigated by another dedicated team, the person you contacted ( the customer support agent) , informed you that you will have to wait for the ticket to be investigated.
So she did not refuse to help, as the case is just handled by a dedicated team to which the customer support creates the tickets in question to be handled.
Your patience is appreciated in this case as you will be reached via e-mail as soon as any updates are given on your case.
You can also track the ticket status in My Settings - My tickets to have a view on it`s progress.
Thanks for your understanding.
Have a good one,
-Raul
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Answers
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tried did you reboot the modern
How do I set up my Wi-Fi modem?
Check if your Wi-Fi modem is ready
Write down your modem's network name & password
Starter Kit
The box contains the following items:
- The Wi-Fi modem (CODA-4680)
- A coaxial cable
- A power cord
- An ethernet cable
The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network.
Connect the coaxial cable
- The coaxial cable must be properly screwed in on both ends.
Connect the power cord
- Make sure the power cord is properly connected to the Wi-Fi modem and wall outlet.
- Ideally, connect the power cord directly into the wall outlet instead of to a power strip.
- IMPORTANT: Once plugged in, your Wi-Fi modem will make its first system update. It may need to reboot after about 15 minutes.
Check if your Wi-Fi modem is ready
- A series of lights will appear on your modem. Make sure they match those in this picture.
Write down your modem's network name & password
- Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem.
- If the network name (Default Wi-Fi Network) does not appear in the list of available networks on a Wi-Fi enabled device, it means your Wi-Fi modem's update is not complete.
- Pay close attention to characters that are similar, such as O and 0, as well as I and 1.
Configure your modem
- Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will open. You will be redirected to the "Easy Connect" interface. Follow the on-screen steps.
- You may have to open your Web browser manually.
- Prefer to use your own Wi-Fi router? Click here
- Can't find your network? To correct the situation, please take a network cable to connect directly to your Fizz Wi-Fi modem. Thereafter, open your favorite internet browser and type 192.168.0.1 in the address bar. Please use these credentials to log in:
- Username: cusadmin
- Password: password
- In the Wireless tab: under the 2.4g and 5g tab, go to “ ON ” the “ Wireless Enabled ” option. You modify the name of the network in the “ Network name ” field at the same time. We also advise you to choose a new password in the “ Admin ” tab, in order to adequately secure the administration page of your Fizz Wi-Fi Modem. Otherwise, the password remains password.
Download the Fizz Wi-Fi app
- This handy app lets you schedule pauses, manage access and more.
- Download it for free:
- Google Play: Click here
- App Store: Click here
- To log in, use the following credentials:
- Username: cusadmin
- Password: (enter the new password you chose)
- There you go! Your network is now ready.
Read more :
sourse https://fizz.ca/en/faq/how-install-my-wi-fi-modem
if its still working contact the green bubble support at the bottom or facebookhttps://fizz.ca/en/support
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yes but yet no success
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if it still does not work contact the green bubble support at the bottom or Facebook https://fizz.ca/en/support
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no, just two areows are blinking plus the power light and 2.4 ghz and 5 ghz leds are on and off but no blus light is on
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you don't have internet yet
if it still does not work contact the green bubble support at the bottom or Facebook https://fizz.ca/en/support
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yes I contacted them but the girl on the chat told me no one is taking the ticket!!! and she refused to help more , not sure how to contact a supervisor because these first line chat people are not helpful
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re-contact support ... the blue lights indicate that the internet is surrenders to moderns
you can also open a ticket...in my account....my settings...contact forms
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