Since April 3rd that my wifi/home internet says pending activation... How much longer do I have to w

Colleen86
Colleen86 Posts: 1 ✭✭
edited April 2023 in My Mobile

When can I get a response?

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello Colleen86,
    Thank you for reaching out. 

    I just verified your account and I noticed that the plan is indeed showing up as pending reactivation, however, we will need some more information in order to create a ticket for you. I would kindly suggest you contact us on the live chat, to address this situation. Here is a link with some more details on how to contact us https://fizz.ca/en/support#gsc.tab=0

    Have a good one!
    -Sergiu

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,123 ✭✭

    We're users here, you need to contact customer service.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,620 ✭✭
    edited April 2023

    @Colleen86

    contact support for with more answers

    contact green bubble support at bottom https://fizz.ca/en/support

    ou facebook https://www.facebook.com/fizzca

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭

    Dis you schedule your appointement for thé installation?

  • Derr
    Derr Posts: 6,277 ✭✭

    You need to contact support for that matter

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    Contact customer service! Probably every operation is delayed because of the freezing rain issues to everything else

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭

    Hi @Colleen86

    To view, change or cancel an appointment

    To view, change or cancel an appointment

    Your technician appointments are in your Fizz account. Simply log in and under  My plans > Manage plan > Appointments you’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.

    You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.

     

    Good to know: Service calls (for repairs) do not appear in your account. Reach us using the chat bubble to reschedule or cancel a service call

This discussion has been closed.