Have requested that home internet be installed , I got a time slot for my reservation and noone came

Dyez · April 2023

Is anyone from Fizz coming or I should look for another service provider.

Whizz · April 2023

Hello Dyez,
Thank you for your interest in our services,
I have verified your account and I can't find a Home Internet subscription on this account.
If you have made the order on another one, I kindly advise you to reach us in private in order to discuss the situation further and advise you on the next steps you will have to take.
You can see all the steps you need to take in order to confirm the appointment here: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

From the same FAQ, you can contact us, by clicking on the green bubble on the bottom right corner and choose the contact way prefered.

Thank you for your understanding!
Have a good day!
-Eugen

Jess_i88b6 · April 2023

With the weather problem they have accumulated some delay

they should give the priority to the users with then down

probably they only have some delay, and they are a bit late

Andrei_ref_R7VK1 · April 2023

Agree, contact customer support to reschedule it.

Sébastien code ZXEL1 · April 2023

@Dyez

If the appointment didn’t take place.

Should the appointment with a technician not happen for whatever reason, check your emails. You’ll receive further instructions and next steps from us, right in your inbox.

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

otherwise contact the green bubble support at the bottom ...https://fizz.ca/en/support

ou facebook https://www.facebook.com/fizzca

Jess_i88b6 · April 2023

@Dyez

If your appointment was this morning, it can be a bit late.

They work very hard to fix all the problem that we had.

To view, change or cancel an appointment

Your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments you’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.

You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address